Refund policy

30-Night Money-Back Guarantee

Try your Kirafy product at home for 30 nights from the day it is delivered. If it is not right for you, email contact@kirafy.shop with your order number within 30 nights to request a return. You may use the product during the trial. To receive a refund under this guarantee, the product must be returned to us.

Email us before sending anything so we can provide the correct return instructions and address. For a comfort or fit return, you arrange and pay the return postage using a tracked service. Please package the item securely and keep your proof of postage. We do not require the original packaging.

Once the return is received, we refund the amount paid for the returned product to the original payment method. Any refund of delivery charges required by your local consumer law will also be honoured. Your payment provider may take additional time to show the refund. For a set or bundle, contact us first and we will confirm the return steps for the items included.

Keel length exchanges
To request a different Keel length, email us within 30 days of delivery. Contact us before sending the item so we can confirm availability and the exchange steps.

Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, email contact@kirafy.shop with your order number and photos if available. We will work with you to resolve it and provide the remedy required by the consumer-protection rules that apply to your purchase. You will not be charged return costs where local law requires us to cover them.

Your consumer rights
This 30-Night Money-Back Guarantee is an additional store policy. It does not replace or limit any rights or remedies you have under the consumer-protection laws that apply where you live. If those laws provide a different cancellation period, return cost, remedy or refund entitlement, those rules take priority.

Questions
Email contact@kirafy.shop before returning an item. We will reply with the next steps.